Need Help

Thanks so much for using our online dojo to keep yourself fit and healthy! as we go

How to Register

Please speak with your Dojo owner and have them request that Jeffrey add you to the system. Jeffrey will create your username and password and email them to you.

Greyed Out Login Screen or "Invalid Data" Displays on Login

The best way to fix this problem is to try one or both of these solutions:

  1. Try refreshing the page, as it could be that you're already logged in.
  2. Try clearing your browser cache. This has solved many people's login troubles.
    How to delete cookies in Chrome
    How to delete cookies in Safari
    Note: You only need to check the "cached images and files" option. You don't need to check the box for "delete your passwords" or other options.
  3.  Another option would be to try going into Incognito/Private Browsing mode. This is a test to ensure that a cookie on your computer isn't causing the problem. If going into this mode works, then we would know that it's with your device's cache and that it needs to be deleted (See #1 above).
    How to go Incognito (Chrome)
    How to go into Private Mode (Safari)

No Videos are Loading. I'm not sure if I'm logged in

There are a few ways to determine if you're logged in.

  1. Do you see a black bar across the top of the browser, above the Bernardo logo? If so, you're logged in.
  2. If you go to the Login page, does it say "You are logged in as (username)"? If it does, you're logged in.

If you are not logged in, please do so by clicking here.

If logged in, go to the web page from which you want to watch videos and press the F5 key on your keyboard (or the refresh option on your mobile device browser. Alternatively, you can click the Refresh page button in your browser. This should load videos for you. You may need to press this button on each of the video pages.

My Issue Isn't Listed Here On This Page

A few members had success restarting their computers. If clearing your cache and restarting doesn't resolve your issue, please email our webmaster at jeffrey@iws.website, and he will respond shortly.